AGBs

GENERAL TERMS AND CONDITIONS

Retention of title

The assets purchased by Energie-Helden Cardinale, Mainka & Eberle GbR - hereinafter referred to as Energie-Helden - remain the property of Energie-Helden until full payment has been made by the customer. The assets purchased by the Energy Heroes are deemed to have been contractually provided when they have been delivered by the Supplier to the place of performance.

Claims arising from liability for material defects

The service provider Energie-Helden grants liability for material defects for the purchased products photovoltaic system including associated components and frequency heating, which consist of several components in total, in accordance with the following regulations and otherwise in accordance with the statutory provisions in the sense of those regulations that apply to the manufacturers.

Entitled person

Only the first owner is entitled to make a claim in the event of a defect in one of the products. Other persons have no claims. If ownership of the product is transferred, the claims for material defects are not transferred to the new owner.

Start of liability

Liability begins with the acquisition of ownership by the buyer. In the case of tenant electricity systems, no liability can apply until the moment of commissioning.

Spatial scope of application

The geographical scope of the liability for material defects is limited to Germany, Austria and Switzerland because the products are designed for the technical conditions in these countries.

Scope of liability

Liability is assumed for the freedom from defects of the purchased products, including functionality, as well as freedom from material or production defects.

Requirements for liability

Liability presupposes that a specialist electrical company has installed and connected the products professionally and has confirmed this with the installation protocol signed by it. This protocol must be submitted to Energie-Helden GbR if a material defect is claimed.

Type of defect rectification

Should a defect occur during the warranty period, the manufacturer shall provide one of the following services at his discretion within the scope of this warranty for material defects:

• free repair of the damaged part/module or
• Free replacement of the damaged part/module with an item of equal value

Disclaimer

Liability is excluded for damage to the goods caused by:

• improper commissioning;
• improper handling;
• Failure to observe the installation or operating instructions;
• Non-observance of safety precautions;
• force majeure (e.g. storms, lightning, overvoltage, fire, flooding, etc.);
• Use of force (e.g. beatings);
• improper repair attempts on your own initiative;
• the warranty product is opened by service personnel who have not been trained by EnergieHelden;
• a defect attributable to the connection of the product with other defective components of the warranty claimant.

or if no fault is detected when the product is checked by EnergieHelden.

Examination opportunity for energy heroes

The prerequisite for claiming liability for material defects is that the seller is enabled to inspect the defect (e.g. by sending in the defective product). If the goods are sent in, care must be taken to ensure that damage to the goods during transportation is avoided by using secure packaging. In the event of justified claims, the buyer will be reimbursed the shipping costs. A copy of the invoice must be enclosed with the consignment, as well as a detailed description of the defect. If the copy of the invoice, the installation protocol or the description of the defect is missing, the seller may reject the liability for material defects without further justification.

Contact us

In the event of material defects for which liability is not excluded, claims must be asserted against:

Energy heroes Cardinale, Mainka & Eberle GbR
Holzmarktstrasse 10
10179 Berlin
go@energie-helden.net

REVOCATION POLICY

You have the right to withdraw from the contract within 14 days from the date of conclusion of the contract or, in the case of a delivery of goods, from the date on which you or a third party named by you, who is not the carrier, have taken possession of the goods (or the last goods, partial shipment or piece in the case of a contract for several goods of a uniform order or the delivery of goods in several partial shipments or pieces), without giving reasons.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract. Please address your revocation to:

Energy heroes Cardinale, Mainka & Eberle GbR
Holzmarktstrasse 10
10179 Berlin
go@energie-helden.net

You can use a sample form for this purpose, but this is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.

Consequences of revocation:

If you cancel this contract, we will refund all payments for the goods and services we have received from you and we will refund the cost of the cheapest standard delivery offered by us. If you have requested that the services should commence during the withdrawal period, you shall pay us a reasonable amount corresponding to the proportion of the services already provided by the time you notify us of the exercise of the right of withdrawal in respect of this contract compared to the total scope of the services provided for in the contract.

This repayment will be made immediately and at the latest, subject to the situations mentioned below, within fourteen days from the day on which we receive notification of your withdrawal from this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. We will not charge you any fees for the refund. We may refuse to make a refund for a delivery of goods until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.

You must return the goods immediately and in any case no later than fourteen days from the date on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You shall bear the direct costs of returning the goods. The costs are estimated at a maximum of approximately EUR 25.00.

You must return the goods immediately and in any case no later than fourteen days from the date on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You shall bear the direct costs of returning the goods. The costs are estimated at a maximum of approximately EUR 25.00.   

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.